Bluehost

Free = A Bigger Audience? Not Necessarily…

March 11, 2008 Posted under: Promotion by Caroline Middlebrook

It’s easier to give something away than it is to sell it right? That was the thinking behind the distribution of my ebook that I summarised yesterday but today I read something that made me think that I might have got it all wrong. Is is possible that I could have got more downloads by selling the book instead of giving it away?

It’s Not Just About Me (or You)

In my summary of the marketing of my ebook I concluded that my own contribution only accounted for perhaps 10% of the results achieved. The other 90% was all down to other people. The vast majority of the traffic that I received promoting the ebook came from other bloggers promoting it on my behalf. They did not have to do this as there was nothing in it for them - and that is where I might have got it all wrong!

My initial thinking was that if I charged for the book that nobody would promote it for me. In fact there were a couple of people who didn’t realise it was a free book at first and told me they would only mention it on their blog if I paid their advertising rates. However, they quickly changed their minds when they realised it was free so this enforced my belief that it would be easier to promote a free book than a paid one.

Money Can Be Shared

Today I have been catching up on one of the membership sites that I belong to called Teaching Sells. This is about creating interactive learning environments and I have been reading about business models. One of the models suggested was to make the paid course very cheap and then make the majority of the money off back-end affiliate sales.

One of the questions that was posed, was if the real revenue was to be generated from affiliate sales, why not make the initial course (that promotes the affiliate) free instead of charging for it? Surely it would be much easier to get more prospects if you gave the course away for free? This is the exact mindset that I had when it came to my ebook.

I hope Brian and Tony don’t mind if I quote a line from their course….

By creating a course worth paying for, you give yourself an advantage that other affiliate marketers don’t have. People and organizations that already have traffic are highly motivated to promote your paid course when you give them 75% to 100% of the course fee.

And there it is! By allowing other people to become affiliates for your product, suddenly there is something in it for them to promote you. I was very lucky that ShoeMoney mentioned my ebook as he is a very busy guy and doesn’t talk about ebooks very much on his blog. I also wrote to some other big names who didn’t get back to me. I wonder if the situation would have been different if my ebook had a cover price which they stood to gain a large percentage of the commission from?

It’s All About Leverage

I have heard people talking about leverage so many times and yet for some reason it just didn’t sink in until today when I read that paragraph in the Teaching Sells course. The idea behind using leverage to sell products is that you don’t try and go it alone - you leverage the audiences that other people have access to.

For instance, there is another UK marketer called Lee McIntyre who gained quite a lot of publicity when he burst onto the scene with an ebook about eBay. It wasn’t so much that book that got him the publicity, it was the fact that he was able to make over $7k in profits in 30 days starting from nothing - no RSS readers, no mailing list, nothing. How did he do it? He leveraged the power of other people’s audiences. They promoted his ebook for him (getting a nice commission) and thus it got promoted to a massive audience that he did not have access to on his own. Lee has now started a membership site called Standing Start Profits which shows other people how to do the same thing!

I think one of the problems that many newcomers (including myself) make is that they try to go it alone. The thinking is that you need to build a website and get readers and get traffic etc so you can sell something from it. This is limited thinking, especially when there are already many people working in your niche with well established blog audiences and mailing lists full of people who just might be interested in your product.

Paid Content Has a Higher Perceived Value

Here is something else that I didn’t really consider at first. In the eyes of many people “free = crap” so when you charge money for something the perceived value goes up. Of course this is not always true as many free products are very good and many paid products are total rubbish!

There is another subtle advantage for charging for content also. If somebody has paid for an info product, they are far more inclined to actually work through it to get their money’s worth from it. For example, many people have seen my list of free Internet marketing related ebooks and yet I wonder how many people have actually read them all? Well, I published it and I haven’t even read all the books on that list!

When something is free people often ask the question, “what’s the catch?” and they assume that their an ulterior motive to the content - usually there is! My ebook was no exception as of course I wanted people to read it and then sign up to BlueHost via my affiliate link. The trouble is that I suspect many people just skimmed the book and didn’t take much real notice of it simply because it was free.

I said in my summary post that I had an estimated overall conversion rate of just 0.2%. This is the ratio of people who signed up to my chosen affiliate out of those who downloaded the book. I wonder if I had charged for it and then asked affiliates to promote it for me if I would have seen a higher conversion rate? I’ll never know.

If you've enjoyed reading this post then please subscribe to my Full Text RSS Feed.


Stumble it!

You might also like these similar posts:

Email Course Project Update
Articles
Appealing to a Wider StumbleUpon Audience
High Paying Niche Experiment - Update #2
Action vs Results Based Goals

17 Comments:

Hunter Nuttall
March 11, 2008

I just happened to be thinking about some of these points recently. It occurred to me that a $100/hr lawyer is often seen as either too cheap or too expensive, depending on your point of view. But a $500/hr lawyer? They sound amazing! Throw in some actual credentials and an affiliate program, and they’ll sound even more amazing.

Hunter Nuttall’s last blog post..Learn More, Study Less: Expand Your Mind With Holistic Learning

Alex
March 11, 2008

Caroline, it’s not too late to charge for your ebook if you wish to test this theory.

Marketers who offer their first ebook/product for free, often times prepare their list with the idea that the next ebook/product version will be paid or that the free version of their ebook/product is for limited time only.

You do have a right to change your business model at anytime as you’ve been very transparent about your intention to test and report the results to your readers from the beginning.

Alex

Blaine
March 11, 2008

I think it is true, especially in the “make money online” field - I generally think that a free eBook is part of a gimmick to get me to do something else (more than just subscribing to a feed, for instance).

In other areas, I believe that releasing a free eBook can help establish your brand and help people find and subscribe to your blog (which can often be just as valuable as selling the eBook). For instance, I blog about genetic genealogy, and my eBooks are all free and meant to help people learn more about that technology. It is my hope that these eBooks bring more readers to my blog as an added benefit.

In the end, however, it all comes down to content (doesn’t everything?). If the eBook contains helpful or insightful content, people will want to promote it, and the author will accomplish the goal you set out to achieve. Additionally, I believe that if the content of an eBook is invaluable, people will read it and use it even though it was given away for free.

Blaine’s last blog post..New eBook: I Have The Results of My Genetic Genealogy Test, Now What?

Lisa
March 11, 2008

I came across your site and eBook because I read about it on at least 3 blogs on the same day. They kept emphasizing it was free and I was shocked because it is such great information. I am using the revised edition to create a new site and am anxiously awaiting to see the results. You definitely could have charged for this book!

Lisa’s last blog post..A DUH Moment Regarding the Foaming Hand Soap

Tom Beaton
March 11, 2008

This is one of those concepts that you learn with time. It is almost counter intuitive until you think really carefully about it. These strategies are what set apart those who do ok and those who do really well.

Tom Beaton’s last blog post..Competitions – More than just generating buzz

Rabeeha
March 12, 2008

Caroline,

A lot of people do tend to disregard free items (myself included) but recently especially in the Internet Marketing industry, the free bar has been raised (so to speak).

Look at Rich Schefren’s manifestos, or the videos that were put out by Eben Pagan and Frank Kern prior to their releases, or Yaro’s Blogging Blueprint. I think nowadays its more like, “If their free stuff is this good, then I wonder how their paid stuff is.” They can then charge top dollar for their premium services.

Chris Anderson talks about this phenomenon of “freemium” in this month’s Wired magazine - “Free: Why $0.00 is the Future of Business”

I think what you have done by giving this eBook free is established yourself as a genuine authority and if in the future you do decide to sel something, people will buy it from you since they trust you.

Evan
March 12, 2008

Yaro has a post on his blog by a guy who advocates using free to generate buzz (a tele-seminar) and then selling a product at the seminar.

I’m not someone who thinks that expense = value. Brian and Tony’s response is confused - ‘creating a course worth paying for’ doesn’t mean that you have to charge for it. The question is whether the course would be perceived as less valuable if you did or didn’t charge for it.

I think price probably does influence some people - especially in the making money niches (maybe they’re not real bright?).

Someone who is an affiliate promoting something is a warning to me.

I’d like to know though. How people perceive value is what business is all about.

Evan’s last blog post..A Great Post on Healing the Past

Eiffel
March 12, 2008

Caroline… I am seeing a trend now. Now I can conclude that all successful (almost all) online businessperson actually make money by telling about their past small success and then “teach others how to make money online”.

First we got Corey Rudl. He got some success selling an ebook about cars. After a few years, he stop developing the car website and start telling people how he sold his book about car and made tons of money.

This pattern repeat itself countless of time.

First someone got small success selling something not related to “make money online”. Then they quickly make a hype and switch their job and teach others how to do what they did and make 100 times more money than their original plan. The truth is their “success” is not about selling the original ebook. It is about telling people how he sold his first ebook and become rich by teaching others “how to make money online”

The same persone then blame others for creating another “make money online” website and asking others to find other topics… how hypocrite they are….

Nick - road2blogging
March 12, 2008

Caroline,

I would have to agree with you there that so many people to perceive free ebooks to be ‘worthless’, as they think that it isn’t really worth anything.
I listen to a recorded call today from Sean Mise over at the secrets of internet success, and he was explaining that even an ebook or informational material under $49 was considered not worthy of getting deep down and reading.
And this post got me thinking too, as I remember a few months back reading a few comments on a competition blog post where someone who entered wasn’t too chuffed at one of the prizes - Aaron Walls SEOBOOK, the reason was because he thought that if the blogger wanted to give it away for a competition, then it must not be very good.

I think that people new to niche blogging (and blogging in general) will pay out for material such as your ebook - just think how much money you’ve spent on ebook’s yourself? I know I’ve spent far too much.

Nick - road2blogging’s last blog post..Road 2 Blogging’s Tuesday Links

Kelly
March 12, 2008

Caroline,

I think you already know the answers to some of these questions. Could you MMO now by selling an e-book? Probably. Back then, when you were a smaller fry? I really don’t think so. When nobody knows you, they don’t believe you’re worth it.

Now that folks do know you, is it time to change how they see you?

What do people tell you in these comments, over and over? What got you this large audience so quickly in a crowded field?

That you’re NOT like everyone else. Few readers ever feel they’re here to be part of your pyramid scheme. They feel they know you, that you’re speaking what they’re feeling, and that they’re learning along with you, right about at your level.

Pardon me for getting emphatic here, but many readers held their breath for you back in December. You are authentic. So many medium to large size blogs are trying to “get something out of me,” is the feeling, and here’s Caroline just talking out loud.

It is certainly true that if you write a new e-book, many people who don’t know you will feel you get what you pay for, and if you pay nothing it must be worth… ouch. It is also true that some people who could have aff’d for you, didn’t see a payoff before. It is just as true that most who did review your book did it because they sincerely wanted their readers to get good advice free (which you had), not crap (which is too easy to find). Some of the people who gave you space would not have, at any dollar amount, because they are looking to spread the open nature of the Internet and because you were then untested.

If it’s time to change strategies, do it carefully. Your readers are your loyal, current “customers.” It is worth careful cost/benefit analysis: Will bringing in new customers alienate current ones? Would the new customers be “worth” more in terms of money? in terms of goodwill? can I bring enough new money that some loss of goodwill is worth it? Is there a way to walk that center line, offering so much value that I don’t alienate my current customers and still bring in new ones, and can offer profitable affiliation to other bloggers?

This is the talk I have all the time with clients. It’s a real trick, changing strategies. I don’t know what you should do going forward, but I certainly think what you’ve done so far has been slow and steady, which is just the right answer for the stage you’re at. You’ve built a “fan” base, not just a customer base. You wouldn’t be where you are now if you’d done it any other way. Stay true to yourself.

:)

Regards,

Kelly

Kelly’s last blog post..Spectacular Failure

Kelly
March 12, 2008

Want more about free?

Read the other side of the coin here. Seth thinks free’s a problem, but note one thing he says: ” ‘charging’ doesn’t always mean cash money. Giving you large amounts of attention or privacy or data counts too.” I’d argue that you’ve been paid in pretty large readership for such a young blog, which is priceless.

Until later,

Kelly

Kelly’s last blog post..How to Stick Out Like an Aging Seattle Grunge Band

Caroline Middlebrook
March 12, 2008

@Alex, I would prefer to take lessons learned on one project and apply it to the next. I am changing the business model of my latest project though as I haven’t really started that one. I’ll be talking about that shortly.

@Blaine, it would be nice to think that it is all about content but that makes the assumption that people will actually *read* your ebook in order to determine whether or not the content is good. With the amount of free information around at the moment, it is not an easy task to get somebody who is already busy to read your whole book in the hopes that they will promote it for you.

@Rabeeha, true but those free products are there with the sole intention of getting the sale of the paid product that follows it. It *has* to be good otherwise it would never work as a pre-selling technique. I think the situation is slightly different when a free product is used just to promote a third party affiliate product because the standard of the book does not reflect the standard of the product being promoted if you see what I mean.

@Eiffel, funnily enough that is the subject of a blog post I have planned :) Though I would say that is only true within the IM niche. There are still plenty of successful entrepreneurs who make a ton of money without telling other people how to do it and they are probably working in niches that have absolutely nothing to do with “making money online”.

@Kelly, yes I can definitely see a shift that has happened over these last few months both in my own mind and in my readership. I would not have felt comfortable trying to sell something until now - my next product will have a paid element to it but I’m hoping that it wont alienate anybody as I will still be giving away a lot of good content free.

Wayne Liew
March 12, 2008

It makes sense that a paid product will let potential customers think that there is value in the product. However, this might not be the case for a newcomer into the market though, unless you are able to get a lot of JV partners and affiliates to fire up the promotion like what you have mentioned about Lee McIntyre. Yes, and I have to agree that a surviving as a lone ranger online is very hard.

Whether or not your first e-book is free or a premium one, it surely had helped you break the ice, especially with the endorsement of so many bug names on the quality that the market can expect when you come up with your own paid model soon.

Good luck and all the best in blogging and of course, your future product launches. ;-)

Wayne Liew’s last blog post..Power of Search Engine Traffic in Blogging

Mohsin
March 13, 2008

If you made the ebook subscriber only download, you could have at least picked up a thousand or two more subscribers!

Mohsin’s last blog post..The Shower Creativity: How to be Uber Creative Whenever You Want

Peter
March 14, 2008

Caroline,
I think you made the correct choice for that time in your business.

As a newcomer to the market you probably needed to do a freebie to get your quality and guru credibility known.

Being an unpublished author and selling your book straight off, is not an easy path, without JVs (as you mentioned) or a publishers infrastructure.

But many people do it with a sample chapter, rather than the whole thing. But yours was only 30 pages or so anyway.

Also as it was aimed at newbies as well, who don’t have money as they aren’t on the ladder yet, it was also socially nice.

But the biggest problem is you chose to cater largely for people doing what you were doing yourself, which is Internet marketing.

With respect, IM people are highly skeptical (probably because they’ve been abused or failed so often) and have no money, so are very erm. prudent with their cash. So IM is not a good or typical market.

Conversely a pet owner, would probably value their pet so much that they would WANT to pay for the info. “Look what I spent on you today Stinky - aaah Stinky Stinky Stinky” (SFX moooh)

With so much FREE information on the net, distributing your own aggregate is difficult at the best of times. I do feel that a fee at least highlights that the author thinks it has additional value. Which is a start…

But as a newbie I don’t think you could have broken the IM market as much as you have, without book 1 being free. (Although in theory the excllent Twitter guide was book 1 but somehow didn’t create the buzz - perhaps because Twitter was itself a newbie at the time?).

As I said at the time, I hoped you would go on to do a chargeable ADVANCED blog book. I was really enjoying the “why this affects this marketing” tricks and the book ended ;-)

BTW it appears that trackbacks and pings ARE important, but not for a so obvious reason, so that should be discussed more in book 2.

AYPK the inventor or Reiki decided that sessions MUST NOT be free. Back then a Reiki master (level 3) was the equivalent cost of a house. This was to signify how important and seriously the training and gift should be considered.

Much like you mentioned, when he first started out (before he had discovered and named it Reiki) and cured villagers for free on his way up the mountain, none of them even thanked him.

But more importantly they did not even appreciate the gift he had given them for themselves. (A bit like only missing what you have not got I guess.)

As you put it free = crap. Or free = no value. That’s why you always have to pay something. it’’s a sign of respect that you appreciate what’s coming, are receptive to it and value it.

It’s only with data that free is even possible. But even then we all have to pay hosting and bandwidth fees and electricity bills :-( and maybe even artwork, or ebook cover services, to create it. Or like your blog design (normally charged).
So AYK it certainly isn’t free to produce or distribute.

In the same way I must admit I have probably 300GB of ebooks and videos I have been given by the creators/resellers for free. You know what’s coming don’t you?
I have read/watched ZERO of them. They may be great. I just don’t have the time to find out.

Conversely I just bought an ebook tonight for $297, and you can be sure I am still up at 3.40am reading it! Only taking a break to follow a link in it and to get distracted checking an email with a Twitter follow, whence I saw your Twitter about this article. (Twitter ey!)

You can also guarantee that I give a dummy (secondary spam bin) email for all my freebies. When I pay by Paypal or Clickbank, etc. I have NO choice but to be real. So only the hard disk manufacturers have benefited.

But I glossed over an important point there.
I did read your FREE blog book because I already knew you by then. I was already a follower.

So in summary I’d say a free (sample) works when you are new and trying to break a market and get a following.

I’d say free works when you know the people who want it. That then falls in to the Frank Kern style free thing for friends, vs the hard sell.
The “hope” is that when the time comes to sell the big back end, that your fiends stump up.

I guess maybe like giving your friend a lift in your car every day as a friend, vs getting them to buy it from you when you sell it, and not giving them the car free as well.

I must admit I have a problem with the free line as I am a pre-Internet person used to getting paid for working, for all of my the time…

Explaining to ones bank manager that ones new great Internet “career” involves giving stuff away for free, for years, would probably not go down well.
And you can’t buy teabags with a greatful (or usually un-greatful) user bass.

Of course I’ve just realised I’ve said nothing new ;-)

The money is not in the list.
The money is in your relationship with your list!

You used your free book to build your list for people who did not know you.
And secondly as a friendly gesture to people who already did know you.
Is there a third group?

The point is, you now have a sufficient saved list and reputation, to sell the next book. In fact you probably must sell the next book, or you may as well become a registered charity :-)

It now comes down to the crunch. Do you have x thousand free loaders who have nothing better to do (and never implement what you have advised), or do you have people who value you and are prepared to give you money in exchange for your knowledge.

Don’t panic!

It is not a reflection on you. but in the visitors. But the important point now is who are your A list visitors who will give you money!

Naturally you then need to reward them, with your even better self as a reward for paying some money. They are special people. They actually pay you.

If you can’t sell enough then the IM market share you have, was not a good enough market and you can either move on, try again, or carry on using the advertisers model and attracting the visitors with freebies.

But eventually advertisers will notice that this mass of IM people do not actually spend money and pull out.

But that is why market research is always stage 1, 2, 3 & 4 before you start any business.

But you may have enough good people in the IM crew. You’ve tested the interest, now you have to test the market and convert them in to money.

As I write this I realise that I am in a much worse situation. I am giving away free a major product, maybe worth $249, as the free line was supposed to be where it is at. I almost even paid $2,000 to be told that.

But, I have no back end, no second product, no upgrade. This is the full thing for free from the get go. (And what annoys me is several IM millionaires have reserved a copy. Buggars.)

Do you think I have taken the free line too far? LOL

But I do not regret my (no I was actually mental) mass give away. Why?

I doubt one person will thank me either. But for 1 time in my life I am trusting in the karma of get what you give. It’s how open source and G?? are supposed to work. Though I’ve yet to meet a single person who runs one of these things who can afford decent shoes and/or doesn’t have to freelance for paid contracts as well.

Erm. wish me luck!

Anyway. thank you for the free blog book, PLEASE bill me for the second one!
See you’ve sold 1 already. How easy was that!

But you’d better produce it quick, because when my bank manager reads this I probably won’t have an overdraft to spend … And they may not let me read ebooks where I am going…

Peter
PS Sorry was that a bit long? COUGH

Peter’s last blog post..What could be better than a phone call with Frank Kern?

Caroline Middlebrook
March 14, 2008

@Moshin, I have seen that tactic used before and I feel its pretty pointless. Why force somebody into subscribing to an RSS feed? That will simply give me an inflated number because those people wont be reading my feed.

@Peter, yes exactly. I remember when I first did the Twitter guide which was like a month after I started blogging and people were trying to convince me to charge for it. The time simply wasn’t right so I have no regrets for not charging for anything until now.

As for your product, well you may have gone too far with the free line but you don’t necessarily need a product to upsell now because you might have one later and if you develop that relationship with those people now you may still get the financial reward later.

Since posting thing, I now have ideas for two paid products - one is the paid component of my StumbleUpon course which I have already started blogging about and the other is something which I have not mentioned yet but may surface in a month or 3 or 4…

Peter
March 14, 2008

Caroline,
you raise another good point there.

Like you, my free list will not even remember me unless I treat them like it was a paid product.

In the way you have updated the ebook and added support content to the blog to support the ebook, you are keeping the freebie value as high as it can be, by keeping it updated and supported.

I guess we all need to remember the relationship with our list, even when it is a free product, it should still be a relationship.

Peter

Peter’s last blog post..What could be better than a phone call with Frank Kern?


3 Trackbacks:

10 Blogs I Signed Up for Since I Started this One | Me Myself and I

[...] is using and her posts are very informative in her own straight forward style. Her newest post on audience was very interesting, making me think about a lot of tactics you see online and I really enjoyed [...]

E3 Success Blog » Blog Archive » E-3 Carnival of Network and Internet Marketing - March 15, 2008

[...] Middlebrook presents Free = A Bigger Audience? Not Necessarily… posted at Caroline Middlebrook :: Livin’ [...]

Working at Home on the Internet

[...] Middlebrook presents Free = A Bigger Audience? Not Necessarily… posted at Caroline Middlebrook :: Livin’ [...]

Leave a comment

XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>



Recommended Services
MyBlogLog Community
Top Commentators
Copyright © Caroline MiddlebrookTheme designed by Design Farmer